Frequently Asked Questions
Answers to the questions we hear most from customers, stockists and retailers.
Products & Brands
Products & Brands
Are all Classic Houseware products genuine?
Yes. Classic Houseware is an authorized distributor for every brand we carry. All products are sourced directly from the manufacturers and come with full, valid manufacturer warranties — never grey-market or parallel-imported stock.
Which brands does Classic Houseware distribute?
We distribute nine brands: Tefal, Moulinex, Krups, Rowenta, Aerolatte, Pezzetti, Zuutii, Coifin and Blim+, covering cookware, small kitchen appliances, coffee equipment, garment care, professional hair care and lifestyle houseware. You can browse each brand from the Brands menu.
Where can I buy your products?
Our brands are stocked by major retailers and independent stores across South Africa. For help finding a stockist near you, contact our team or reach out to your regional sales representative.
Do you sell directly to the public?
Classic Houseware is a distributor rather than a retailer, so we don't run our own online shop. We can, however, point you to a trusted stockist that carries the product you're after.
Warranty & Repairs
Warranty & Repairs
What does my warranty cover?
Every product we distribute carries a full factory warranty, executed locally in line with South Africa's Consumer Protection Act. Cover details vary by brand and product — check the documentation that came with your appliance, or ask our service team.
How do I get a faulty product repaired?
Visit your nearest Authorized Regional Technical Repair Centre (Johannesburg, Cape Town or Durban — see the Service page for details). Have your proof of purchase and product model number ready.
Can I claim a refund or credit directly from Classic Houseware?
As a distributor, we're unable to process credits or refunds directly with consumers. Please return the faulty product to the store or retailer where you purchased it — they will submit the warranty claim to us on your behalf. Our regional repair centres can still assist directly with physical repairs and technical assessments.
Where are your authorized service centres?
We have partner technical repair centres in Johannesburg (Bedford Appliance Services, Bedfordview), Cape Town (Tel-Tek Technologies CC, Bellville) and Durban (Hirsch's Service Centre, Umgeni Road). Full contact details are on the Service page.
What do I need to bring in for a repair?
Your proof of purchase, the product's model number (usually on a label on the base or rear of the appliance), a clear description of the fault, and any original accessories relevant to the issue.
Do you stock spare parts?
Yes. We supply 100% original spare parts — seals, gaskets, carafes, coffee group heads, blades and more — directly to our authorized technical hubs for every brand we represent.
Stockists & Trade
Stockists & Trade
How can my store become a stockist?
We'd love to hear from you. Get in touch via our Contact Us page or reach out to the sales representative for your region, and our team will guide you through becoming a Classic Houseware stockist.
I'm a stockist — who do I contact about a customer's warranty query?
Our Merchant Technical Support line is there for exactly this — a dedicated hotline and swift exchange protocols to help stockists and retail chains resolve customer warranty queries quickly. See the Service page for contact details.
Who do I speak to about marketing or promotional support?
Our marketing contact, Aimee Buchanan, handles marketing and promotional enquiries — reach her at aimee@classichouseware.co.za.