Service & Repairs
Genuine parts, trained technicians and warranty support for every brand we distribute.
Support that doesn't stop at the sale
Our in-house service team handles warranty claims, repairs and spare parts for all ten brands we distribute — Tefal, Jamie Oliver by Tefal, Moulinex, Krups, Rowenta, Aerolatte, Pezzetti, Zuutii, Coifin and Blim+. Whether your appliance is still under warranty or needs an out-of-warranty repair, we're here to help.
Official Factory Warranty
Complete localised warranty execution under SA Consumer Protection guidelines for Tefal, Krups, Moulinex, Rowenta, and represented lines.
100% Original Spare Parts
Original seals, gaskets, carafes, coffee group heads, blades, and replacement parts supplied directly to our authorised technical hubs.
Merchant Technical Support
Dedicated hotline and swift exchange protocols for independent stockists and retail chains facing customer warranty enquiries.
How warranty claims work
If you're a consumer: please return the faulty product to the store or retailer where you purchased it. As a distributor, we're unable to process credits or refunds directly with the public — your retailer will submit the claim to us on your behalf.
If you're a stockist or retailer: contact our Merchant Technical Support team to submit a credit claim for your customer, or visit one of our Authorised Regional Technical Repair Centres below for physical repairs and technical assessments.
Authorised Regional Technical Repair Centres
Johannesburg — Bedfordview
Bedford Appliance Services
Authorised warranty repair, appliance servicing, and spare parts desk for Johannesburg & surrounding regions.
Unit 1, Sunview Centre
7 N Reef Road
Bedfordview East
Cape Town — Western Cape
Tel-Tek Technologies CC
Authorised Western Cape warranty execution, technical repair, and maintenance facility.
40A, 7th Avenue
Boston, Bellville
Cape Town
Durban — KwaZulu-Natal
Hirsch's Service Centre
Authorised KwaZulu-Natal technical repair desk and warranty assessment hub.
1211 Umgeni Road
Durban
Getting your appliance serviced
Get in touch
Contact our service team with your product model, proof of purchase and a description of the issue.
Drop off or courier
Bring your appliance to our service centre, or arrange a courier collection.
Assessment & quote
Our technicians assess the appliance and confirm warranty status or provide a repair quote.
Repair & return
Once approved, we repair and test the appliance before returning it to you.
What to have ready
Proof of purchase
A receipt or invoice showing the date and place of purchase, required for all warranty claims.
Product model & brand
The model number is usually found on a label on the base or rear of the appliance.
Description of the fault
A clear description helps our technicians diagnose the issue faster.
Original accessories
Please include any original accessories, cords or attachments relevant to the fault.